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Case Study September 21, 2018

Triumph Learning: A Managed Amazon Web Services Customer Case Study

Challenge

Needed an expert Managed Service Partner to allow critical resources to bring the focus back to product development, rather than day-to-day infrastructure management.

Selection Criteria

A Managed AWS provider with the necessary experience to manage and monitor its critical systems with 24/7 support.

Result

Freeing up 80% of their time, the solution brought Triumph’s focus back to developing the products needed to support their customers.

Triumph Learning is an industry-leading provider of supplemental educational content. With more than 20 years in business, they reach over 60 million students and 400,000 teachers in 36,000 schools each year. As an AWS customer, they needed an expert Managed Service Partner to allow critical resources to bring the focus back to product development, rather than on day-to-day infrastructure management.

The Challenge

Triumph Learning first looked to the cloud as a means to maximize efficiency, adaptability, and to recognize cost savings. Since Triumph Learning offers the education market cutting edge platforms and engaging dynamic content, they knew they needed a flexible and scalable infrastructure solution to provide the best experience possible for their customers and to enable them to respond quickly to changes in infrastructure demand. Triumph Learning found powerful solutions through Amazon Web Services (AWS). With AWS, they were able to utilize a full spectrum of database and platform API services with the functionality, scalability, and pricing they were looking for.

Once the infrastructure set-up was implemented, Triumph’s technology team began a search for a managed AWS provider. They sought a company with AWS experience who could provide 24/7 support and to take on the responsibility of managing and monitoring its critical systems. They knew that having a solid partner in this area would enable them to be wholly and totally focused on product development and their customers.

The Solution

In seeking a managed AWS partner, Triumph Learning used several criteria in its selection process:
• Proven managed AWS expertise across the full breadth of AWS’ offering
• 24/7 monitoring capabilities
• Competitive pricing

Triumph Learning built a list of potential providers and spent roughly a month evaluating vendors until they reached Connectria. According to Raj Chary, VP of Technology and Architecture, “So many providers claimed they knew AWS, but really only supported 1-10%
of what AWS offered.

The Results

The minute we called Connectria, we were on the phone for 2 days talking directly to senior engineers and service teams who would actually manage our environment; it wasn’t just a sales call. That experience made us comfortable signing a contract after just 2 days.” Triumph Learning truly values their relationship with Connectria. In his role as VP of Technology and Architecture, Chary consistently looks for ways to leverage new technologies while balancing efficiency and costs along the way. He notes that “working with Connectria and AWS has allowed us to bring the focus back to product development. At this point, we barely think about infrastructure. We don’t worry about it and that’s gotten us about 80% of our time back to focus on our customers and the products we build.”

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