IBM i Remote Administration & Monitoring for your IBM Power System (iSeries, AS/400) Servers

To manage our customer's IBM i systems running on IBM Power System (iSeries, AS/400) Servers, Connectria's world-class 24/7 Network Operations Center utilizes performance monitoring and enterprise systems management tools. Connectria also utilizes a comprehensive trouble ticketing and change management system. Incidents and change requests can be entered via a web browser by Connectria personnel or customers. Connectria's customers can easily enter request changes, ask questions or log incidents using a simple, straight-forward approach.

Through Connectria's advanced IBM i Administration & Monitoring Services, Connectria's engineers can remotely perform 99% of the server management functions an engineer can provide onsite, except for those few activities that require a human being to physically touch the machine. In those cases, we utilize our client's staff or staff from one of our many partners to assist us.

Find out why customers such as Louis Vuitton, Paramount Studious, and Metropolitan Museum of Art among many others chose Connectria for remote administration and monitoring of their IBM Power Systems.

Connectria provides the following as part of our Remote IBM i Admin & Monitoring Services:
Hardware and Operating System Services:
  • System Administration - Configure, manage, and monitor system level services. Configure and manage IBM I, i5/OS, OS400 level security. Create and maintain file systems and directory structures. Create, modify, and remove user accounts on the IBM Power System (iSeries, AS/400) servers. Management of remote server access as required. Provide administration support as needed for application software installations and upgrades.
  • Capacity Planning - Perform proactive system level capacity planning and performance tuning as required.
  • Hardware Maintenance - Remotely troubleshoot and resolve hardware problems 24/7. Coordination with IBM for of hardware & Operating System maintenance and repairs for critical events 24/7.
  • Firmware Upgrades - Perform proactive hardware and firmware upgrades as required.
  • Patch Management - Apply patches, Program Temporary Fixes (PTFs), and new versions as necessary for the operating system.
  • 24/7 Operational Support - Troubleshooting, escalation, and resolution of hardware and O/S problems 24/7 including access to trouble ticketing system.
Monitoring Services:
  • Server Monitoring - 24/7 monitoring of all IBM Power System (iSeries, AS/400) platforms and IBM I, i5/OS, OS400 operating systems for errors and alerts.
  • Application Monitoring - 24/7 monitoring of client's applications and processes as directed by client and as agreed upon by Connectria. (Custom engineering charges may apply).
  • Automated Alert System - Paging and e-mail notification of alerts to pre-determined escalation contacts by monitoring system.
  • Customer Portal - Client access to a secure web accessible portal that provides reporting and monitoring information for the hosted systems.
Tape Backup Services:
  • Daily Tape Backups - Manage system level backup & recovery procedures. Perform daily incremental and weekly full backups to tape or to client specifications.
 

Whether it's 24/7, 8-5 or "After-Hours" support you need, Connectria can cost-effectively keep your IBM Power System (iSeries, AS/400) servers running at peak performance. Our services have been proven to reduce IT operating costs by 50% or more while increasing services levels substantially.

Prices starting at just $995 / month for 24/7 Remote IBM i Administration & Monitoring!

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If you'd like to learn more about Connectria's IBM i, i5/OS, OS400, Power Systems, System i, iSeries, AS/400 Remote Administration & Monitoring services or to receive a detailed quote, please contact us.