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Blog November 4, 2015

What Exactly is an AWS MSP and Who Needs One?

Last month we announced our certification as an AWS Managed Service Partner (MSP) during AWS re:Invent. But what exactly does it mean to be an AWS MSP? And why should you do business with one?

Of the thousands of Amazon partners, only a handful have achieved MSP status. The designation is applied to highly skilled and knowledgeable IT professionals that have successfully completed a stringent, on-site, third-party validation audit. The audit addresses how MSPs architect, implement, manage and support customer environments on AWS. MSPs are proactive and competent in cloud infrastructure, application migration, monitoring, automation, and management.

During the AWS re:Invent conference, we also conducted a survey and found that 2 out of 3 AWS customers are more likely to use an AWS MSP because of the extensive certification and audit requirements that AWS MSPs must complete with Amazon. Of those surveyed, the most desired services from MSPs include:

  • Backups and restore (50%)
  • Systems security and systems admin (35%)
  • Monitoring, alerts, and escalation (27%)

Customers utilize an AWS MSP rather than internal IT staff because of the complexity of AWS environments. Outsourcing to an AWS MSP is ideal for organizations with:

  • An IT staff that isn’t dedicated
  • Continuous technology problems
  • Overwhelmed IT staff
  • Unpredictable IT budget
  • Trouble recognizing IT priorities

When selecting a 3rd party or partner for help in managing AWS, look for one that truly understands the complexity and best practices around managing your AWS environment, especially if PCI or HIPAA compliance is a concern. Please contact us to learn more, or read about all of our AWS offerings here.

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