fbpx
Contact Us
Blog March 10, 2013

5 Data Center Fundamentals Your Hosting Provider Better Follow

When a company entrusts its data and systems to a data center hosting provider, they need to be sure that the engineering and operational support teams have excellent knowledge and execution skills in specific responsibility deliverables. Within each deliverable area, the execution of tactical and strategic responsibilities need to meet the company’s business plan, audit standards, and application design. Support teams should have extensive knowledge and experience in the following:

Rule # 1: Data Backup and Restore Capabilities

The most basic requirement of a hosting provider is to retain a company’s data. The support teams must understand data structures and file system architectures which enable it to deliver excellent Backup and Restore Capabilities for your data. There are many data design architectures; for example, flat-file systems, indexed file systems, relational databases, object-oriented databases, etc. Each of these requires specific types of backup techniques. When executed properly, these techniques will allow your provider to restore consistent and usable data when the need arises.

Rule # 2: Physical and Logical Security

Any data center must maintain the Physical and Logical Security of your data and systems. Audit standards and business plans require various levels of security. System designs need to be built appropriately using tools and techniques that overlay the audit and business plans. Designs and tools such as, Tiered DMZs, Intrusion Prevention Systems ( both network and operating system based ), Web layer security, etc., need to be implemented and integrated appropriately within each Company’s application architecture.

Rule # 3: Problem Determination

No matter how much money and thought is poured into your application and system architectures/plans, items will break or go awry. That is when you need a knowledgeable, committed engineering and support staff to do problem determination resolving the issue as quickly as possible. Engineers must have deep knowledge and skills in hardware, operating systems, network engineering, database engineering, messaging systems, disk storage systems, etc. These skills will allow your provider to operate under pressure during priority 1 problem situations. A 24/7 network operations center (NOC) should only be a phone call away to ensure quick escalation as needed.

Rule # 4: Problem Escalation

Engineers and Operational technicians need to “know when to say when” while doing problem determination. They also must ensure proper problem escalation procedures have been executed. These procedures are both internal within the data center organization, as well as, external to the Customer.

Rule # 5: Change Management

Wrap all of the above into a well-defined, documented, and approved change management process. These procedures will meet internal data center guidelines and may also follow the customer process definition. Contact Connectria today for more information.

Related Resources

 
Connectria’s IBM Business Recognized for Excellence, Here’s How We Do It
In 2019, the IBM Think conference garnered over 30,000 attendees. This year’s conference, like a lot of events, changed course when the COVID-19 pandemic hit.…
 
Connectria’s Green Cloud Initiative Going Strong
After the successful launch of Connectria’s Green Cloud Initiative earlier this year, we continue our work with green computing. To follow up on how the…
 
The Cloud Center of Excellence: An Essential Tool for Cloud Success
Today, it’s not a question of whether an organization has workloads housed in the cloud. Instead, the question is what percentage of their workloads they’ve…