Blog February 23, 2016

Let’s Talk About Account Reviews

As the Jerk Free Company®, one of our top priorities is consistently improving the service and efficiency we provide to our customers while always looking for ways to save them money. As part of this, we use regular and proactive reviews to objectively reassess each customer’s environment in search of opportunities.

Because technology is ever-changing, an environment refresh includes a review of the hardware, consumed resources, licensing agreements, and applications. In addition to identifying conditions that can be updated, account managers can also add on escalation procedures and customized monitoring, or inform customers of newer offerings such as Microsoft Azure and AWS. Overall, the new hardware, better backup solutions, and new licensing agreements can create a better and more efficient end-user experience.

Customers may have identified new challenges or pain points that Connectria can help to alleviate. They may also be experiencing new growth or have new goals for their business that we can help facilitate. These regular reviews are mutually beneficial, can serve to renew the lines of communication, and can help strengthen our partnership.

What can we do to improve your environment, service, or experience? Whether you’re an existing or potential customer, we’d like to hear from you. As always, feel free to contact us with any questions or concerns.

Related Resources

 
The Difference Between a Multi-Cloud and a Hybrid Cloud
The IBM Institute for Business Value recently surveyed over 1000 executives across 19 different industries and found that 85% of these execs ran organizations with…
 
Catching Up in the Race for Digital Transformation
It seems that digital transformation is on every CIO’s agenda for 2019. What this means varies, from leveraging artificial intelligence (AI) and machine learning for…
 
An Interview with Connectria’s VP Solutions Architecture for IBM i
Thousands of companies trust their mission-critical workloads to the IBM Power Systems platform. But what happens when these organizations want to move to the cloud?…