Careers Full time Creve Coeur, MO

Security Operations Center Technician

Security Operations Center Technician, Operations Support Team

POSITION PROFILE

The candidate will safeguard information systems by identifying potential and actual vulnerabilities,­ troubleshooting, and solving security problems on a 24×7 basis.

 

PRIMARY ROLE AND RESPONSIBILITIES

  • Perform monitoring, research, assessment and analysis on Intrusion Detection and Prevention tools as well as Anomaly Detection systems, Antivirus systems, proxy devices (Arbor, QRadar, Symantec, BigFix, etc)
  • Apply OS level patches for internal and customer environments using IBM BigFix.
  • Create and maintain security reports internally and for customers
  • Collaborate with client technical teams for issue resolution and mitigation.
  • Actively assist in remediating security incidents by interfacing with internal/external customer teams and other tool vendors.
  • Engage with vendor technical support as needed.
  • Perform log analysis, and communicate clearly regarding the results of log analysis, use of IDS, IPS, and/or other signature technology.
  • Manage and maintain the log management and threat analysis solution.
  • Other duties as assigned.

 

WHAT YOU NEED FOR THIS POSITION

  • Knowledge of one or more of the following areas: Windows, Unix, Firewalls, Intrusion Detection, Threat Detection Analysis, or Information Risk Management
  • Ability to organize, prioritize, follow up and bring tasks to completion.
  • Ability to develop and execute process improvements, document knowledge base articles and build process efficiencies
  • Technical ability in being able to read data from specifications that will help with the identification of potentially affected technical teams.
  • Strong deductive reasoning, critical thinking, problem solving, and prioritization skills.
  • Customer service experience including the resolution of customer escalations, incident handling, and response
  • Experience in a fast paced, high stress, support environment
  • Professional demeanor with outstanding work ethic
  • Ability to follow detailed process and procedures
  • Demonstrated ability to be reliable and flexible
  • Excellent written and verbal communication and organizational skills
  • Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources