Careers Full time Creve Coeur, MO

Security Operations Center Technician

Security Operations Center Technician, Operations Support Team


The candidate will safeguard information systems by identifying potential and actual vulnerabilities,­ troubleshooting, and solving security problems on a 24×7 basis.



  • Perform monitoring, research, assessment and analysis on Intrusion Detection and Prevention tools as well as Anomaly Detection systems, Antivirus systems, proxy devices (Arbor, QRadar, Symantec, BigFix, etc)
  • Apply OS level patches for internal and customer environments using IBM BigFix.
  • Create and maintain security reports internally and for customers
  • Collaborate with client technical teams for issue resolution and mitigation.
  • Actively assist in remediating security incidents by interfacing with internal/external customer teams and other tool vendors.
  • Engage with vendor technical support as needed.
  • Perform log analysis, and communicate clearly regarding the results of log analysis, use of IDS, IPS, and/or other signature technology.
  • Manage and maintain the log management and threat analysis solution.
  • Other duties as assigned.



  • Knowledge of one or more of the following areas: Windows, Unix, Firewalls, Intrusion Detection, Threat Detection Analysis, or Information Risk Management
  • Ability to organize, prioritize, follow up and bring tasks to completion.
  • Ability to develop and execute process improvements, document knowledge base articles and build process efficiencies
  • Technical ability in being able to read data from specifications that will help with the identification of potentially affected technical teams.
  • Strong deductive reasoning, critical thinking, problem solving, and prioritization skills.
  • Customer service experience including the resolution of customer escalations, incident handling, and response
  • Experience in a fast paced, high stress, support environment
  • Professional demeanor with outstanding work ethic
  • Ability to follow detailed process and procedures
  • Demonstrated ability to be reliable and flexible
  • Excellent written and verbal communication and organizational skills
  • Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources