Support

At Connectria, we prefer to design things properly as opposed to “being there” when things go wrong. To us, Exceptional Support™ is more than just a catchy marketing phrase. It’s a commitment to our customers that we’ll quickly get to the heart of any problem and fix it, without customers having to navigate layers of bureaucracy.

Dedicated Account Management
Each customer is assigned a dedicated Account Team to handle any sales, contractual, or billing issues for our customers, and acts as an ad hoc interface with Connectria’s support organization.

Dedicated Support Team
Each customer is assigned a Primary and Secondary Engineer responsible for supporting each customer’s technical environment and for interfacing directly with Connectria’s support organization.

Senior Management Interface
Every customer is assigned a member from Connectria’s senior management team to act as an escalation point if needed, including direct contact information of the assigned individual.

Customized Status Meeting Schedules
Connectria will setup customized status meeting schedules with each client to meet their unique needs.

Consistent Flat Rate Monthly Invoicing
Connectria performs all of our services on a flat-rate basis to allow corporate customers to operate within their budgets. Generally speaking, monthly invoices do not change unless a customer purchases additional services.

Advanced Online Customer Support Interface
Connectria offers each customer an online interface to request support from Connectria and to make change management requests. Customers are also able to call Connectria’s Network Operations Center 24/7 as needed.

Project Engineering
Connectria allows our clients to leverage our experienced engineers when implementing new solutions or new technologies. For issues that only require a few meetings, Connectria offers this at no cost. For larger time commitments, Connectria can make our engineers available at reasonable fees, as long as the project does not interfere with our staff’s customer support responsibilities. Connectria can provide engineering services for any technology we support.

Learn More
If you’re interested in learning more about Connectria or to receive a detailed quote on any of our services, please contact us.