Most mid-size companies have a diverse mix of technologies to support. Often, they can't afford to have highly skilled staff members dedicated to a single technology. They wind up with a staff consisting of generalists, when they really need pieces of specialists. Worst of all, if one of their generalists quits, they lose multiple skills sets. Connectria offers support programs that deliver a partial FTE with specialist skills at highly competitive prices. One Connectria customer that illustrates this is Delve.

Beginning in 1973, Delve has become one of the largest providers of market research in the US. Delve provides focus groups, pre-recruits, Internet data collection, telephone interviewing, and mystery shopping from 12 locations across North America. Delve conducts approximately 4,000 focus groups per year, utilizes a proprietary 300,000+ NameSource database, and conducts more than 5,000,000 phone interviews each year. Delve combines the expertise of professional researchers with the latest technological advances in pursuit of one goal... providing its customers with accurate, timely, and efficient data.

Delve was recently spun off from a large corporation, and needed to support a diverse mix of technologies that required a significant number of specialized IT skills sets, making their environment difficult and costly to maintain properly.

Unfortunately, none of these technologies required a Full Time Equivalent (FTE) staff member to support them. When Delve decided they needed to increase their IT service levels while tightly managing their budget they turned to Connectria.

Connectria began providing 24/7 operational support of Delve’s network, servers, applications and databases, firewall management, Microsoft Exchange administration, for the cost of two staff members.

The result: Delve received five highly skilled partial FTEs for the price of two FTEs.