SupportSoft Hosting Services

SupportSoft is a leading provider of Real-Time Service Management (RTSMT) software solutions that ensure that the business processes and related technology critical to real-time enterprises, as well as the digital services consumers have come to rely upon, work as planned. RTSM provides the ability to take problems or questions when they occur, automatically put them into context and resolve them in real time. Moreover, RTSM can even anticipate problems and help avoid them altogether through proactive measures before they negatively impact individual or corporate productivity. Real-Time Service Management is the technology that keeps technology working to ensure business continuity.

Running a SupportSoft environment can require an experienced technical staff with knowledge of many technologies including: Windows 2XXX; SQL Server; WAN, wireless and Internet technologies; Email Systems including Lotus Notes and Microsoft Outlook/Exchange; Firewalls & VPNs; and other custom or off-the-shelf components that integrate with SupportSoft.

As a recognized SupportSoft Hosting Provider, Connectria has an extensive background hosting 24/7 business-critical SupportSoft environments from our fault-tolerant World Class Data Centers. Our automated administration tools and staff expertise allow us to provide a comprehensive approach to managing business-critical SupportSoft environments that includes:

* 24/7 Monitoring and Management
* Systems Programming
* Custom Data Replication Solutions
* Version Management
* Performance Management
* Trouble Ticketing
* Problem Resolution
* Vendor Management
* Offsite Tape Rotation

* Production Database Administration
* Disaster Recovery
* Change Control
* Capacity Planning
* Security Management
* Problem Determination
* Problem Escalation & Callouts
* Data Backup & Recovery
* Batch Job Processing

Connectria will customize each of these to create a unique service level agreement that meets your exact requirements. We include a sophisticated, secure web-based portal for each client that provides our customers with a 24/7 view into their systems using data meaningful to them. Our all-inclusive pricing model provides one monthly fee for all of your needs, allows you to manage to a budget, and provides the flexibility you need to adapt to changing requirements without penalty.

Learn More

If you'd like to learn more about Connectria's SupportSoft Hosting Solutions or to receive a detailed quote, please contact us.

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