FremantleMedia Gets 24/7 IT Support on an 8-5 Budget

As a mid-size IT support organization, you often find yourself needing more staff than you have budgeted for. One common reason is the need for 24/7 support. To manage any technology from 8-5 you typically need one or two people. When you need 24/7 support, you need at least 7 people to handle all of the shifts and to cover vacations.

Connectria provides 24/7 support for every major IT Infrastructure technology from our world-class Network Operations Center using our sophisticated systems management environment and our highly skilled staff. These resources allow Connectria to provide 24/7 IT infrastructure support for less cost than hiring a single onsite employee. An example of this is FremantleMedia.

FremantleMedia is the content business production arm of the RTL Group, a global media organization operating in more than 150 countries worldwide and controlled by media giant Bertelsmann AG. With interests in 31 television and 33 radio stations in ten countries, Fremantle Media is Europe's largest television and radio broadcast company with more than 140 million viewers each day. FremantleMedia has produced many popular television shows over the years including “The Price Is Right, “Baywatch”, and “American Idol” among many others.

When RTL Group needed to provide a higher level of support for FremantleMedia's global Lotus Domino email infrastructure, they turned to Connectria. Connectria implemented a customized 24/7 support program to monitor and manage FremantleMedia's Lotus Domino servers located throughout the world. This ensures consistent delivery of FremantleMedia's mission critical applications to its users 24/7.

The result: RTL Group and FremantleMedia receive sophisticated 24/7 Lotus Domino support for less cost than a single 8-5 staff member.

If you'd like to discuss your requirements to receive 24/7 support on an 8-5 budget with a Connectria representative, contact us.